This Privacy Policy explains how Owl Listen Team ("we", "us", or "our") processes personal information, user content, and device data in the Owl Listen App, official website, and related services. We minimize data collection, do not sell personal information, and do not track you across other apps or websites.
1. Scope of This Policy
This policy applies to the Owl Listen App, official website, customer support, and related services. Data handling by third-party platforms or services (such as the Apple App Store, Apple ID, payment processors, device operating systems, or external web links) is governed by their respective privacy policies.
2. Data We Process
- User Content: Audio files, text, links, subtitles, translation requests, vocabulary items, or study materials you import, upload, or submit.
- Recognition and Learning Data: Transcripts, sentence splittings, translations, playback positions, favorites, review logs, and local caches generated from your audio or text.
- Account and Support Information: If you create an account, contact us, or submit feedback, this may include your email address, nickname, issue description, screenshots, logs, or contact details you voluntarily provide.
- Purchase and Subscription Data: When purchasing through the Apple App Store, we may receive subscription status, purchase receipts, entitlement status, and transaction verification results. Full payment details are processed directly by Apple; we never touch your bank card details or Apple ID password.
- Device and Diagnostic Information: To maintain service stability, we may process device model, OS version, App version, crash logs, performance metrics, error codes, network status, and security logs.
3. Local vs. Cloud Processing
Owl Listen combines local and cloud capabilities for recognition, sentence splitting, and translation. Local processing handles file import, playback, caching, and basic preprocessing. When using high-precision text recognition, AI sentence splitting, translation, or web link parsing, necessary content is sent through encrypted channels to cloud models or infrastructure.
We do not read or analyze your audio content for advertising, user profiling, or unrelated analytics. Cloud processing is strictly used to fulfill learning features you request, protect service security, troubleshoot issues, and comply with legal requirements.
4. How We Use Data
- Provide core features including audio import, playback, recognition, sentence splitting, translation, review, and export.
- Verify subscription entitlements, restore purchases, process trials, and prevent abuse.
- Maintain security, troubleshoot crashes, improve compatibility, and refine product experience.
- Respond to your inquiries, process feedback, and provide customer support.
- Comply with applicable laws, regulatory requirements, App Store rules, and lawful requests.
5. Legal Bases
For users in regions governed by GDPR, UK GDPR, or similar laws, our legal bases for processing data include: performing our service contract with you, your consent, our legitimate interests (such as security, abuse prevention, and service maintenance), legal compliance, and protecting vital interests when necessary.
6. Data Sharing
We do not sell your personal information. We may share or delegate data processing only in the following necessary scenarios:
- Cloud AI and Infrastructure Providers: To perform recognition, sentence splitting, translation, link parsing, storage, computation, and network delivery.
- Apple: For App distribution, system permissions, subscriptions, purchases, refunds, crash diagnostics, or App Store features.
- Support and Security Vendors: For troubleshooting, abuse prevention, security monitoring, and customer service.
- Legal and Compliance: To disclose required information when mandated by law, to protect user safety, maintain legal rights, or respond to valid legal process.
We require service providers processing user data to maintain protections equivalent to this policy and process data solely per our instructions or lawful purposes.
7. Tracking, Advertising, and Data Sales
Owl Listen does not use your user content for advertising, does not sell personal information, does not sell or rent data to data brokers, and does not share data for cross-app or cross-website ad tracking. If we introduce tracking technologies in the future, we will request your explicit permission as required by law and Apple guidelines.
8. Retention and Deletion
Local learning records and caches are stored on your device and can be deleted via App settings or device operations. Cloud request data is retained only for the duration necessary to complete processing, troubleshoot, maintain security, or meet legal obligations. Support emails, purchase verifications, error logs, and security records are retained for reasonable periods aligned with their purposes.
9. Your Choices and Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, export, restrict, object to processing, withdraw consent, delete your account, or lodge a complaint. You can also manage App permissions in iOS Settings and manage subscriptions in Apple ID settings.
To exercise your privacy rights, please contact us using the contact details at the end of this policy. To protect account security, we may verify your identity before fulfilling requests.
10. International Transfers
Because cloud services, AI models, and App Store infrastructure operate globally, your data may be transferred to, stored, or processed in locations outside your home country. We implement reasonable safeguards under applicable law, including encrypted transmission, access controls, contractual protections, and data minimization.
11. Children's Privacy
Owl Listen is not intended for standalone use by children under the legal age of digital consent in their jurisdiction. Minors should use the service only with guardian consent and guidance. We do not knowingly collect personal information from children. If a guardian believes a child has provided us with personal information without consent, please contact us for deletion.
12. Data Security
We use reasonable technical and organizational measures to protect data, including encrypted transmission, access restrictions, minimal processing, and security monitoring. However, no internet or device environment can be guaranteed 100% secure, and you should safeguard your device, system credentials, and local files.
13. Jurisdiction-Specific Provisions
If you reside in Mainland China, the EU, UK, Switzerland, California, or other jurisdictions with specific data protection laws, we respect your rights under local applicable laws. Regions may have specific requirements regarding sensitive data, cross-border transfers, deletion requests, opt-outs of sales/sharing, automated decisions, or complaint channels; contact us for details applicable to your region.
14. Updates to This Policy
We may update this policy to reflect product changes, legal requirements, or vendor updates. The updated date will be posted at the top of this page. For material changes, we will make reasonable efforts to notify you via the App, website, or App Store page.
15. Contact Us
If you have questions about this Privacy Policy or your data rights, please contact us at support@owl-listen.uk or via the developer contact listed on our App Store product page.